WebMD, a trusted source of digital medical content, faced a unique challenge: recording and transmitting virtual medical content from shared, bandwidth-restricted environments while maintaining exceptionally high speech clarity. ClearOne’s AV compliance-ready solutions—including wireless microphones, CONVERGE PRO DSP systems, and the CONVERGE Console for centralised management—enabled WebMD to overcome these limitations with consistent, high-quality audio across their operation.
About WebMD
Renowned for its comprehensive health information and virtual content creation, WebMD often records medical-facing videos from non-studio settings. These environments vary widely in layout, acoustics, and connectivity, making it difficult to ensure consistent audio quality—especially over limited bandwidth and shared networks. Clean, intelligible speech was critical to maintain professional standards and viewer comprehension.
The Challenge
- Bandwidth limitations: Existing infrastructure restricted audio-quality potential, risking garbled speech or lag.
- Non-studio environments: Shared spaces meant inconsistent acoustic conditions, ambient noise, and variable mic usage.
- Diverse equipment integration: Sessions needed compatibility with both modern video conferencing tools and legacy PSTN phone systems.
- Operational complexity: With numerous rooms and varying users, manual tweaking was not scalable or reliable.
The Solution: ClearOne AV Compliance Architecture
| Component | Role & Benefit |
|---|---|
| Wireless Microphones | Improved flexibility and audio capture across varied environments |
| CONVERGE PRO DSP | Robust, real-time processing—offering echo cancellation, noise suppression, and audio balancing |
| CONVERGE Console | Centralised management: remote configuration, monitoring, and updates—reducing on-site effort |
| Unified Integration | Seamlessly supported both video-conferencing platforms and PSTN call systems |
This setup empowered WebMD to standardise audio performance—no matter where or how content was recorded. (UC Today)
Key Outcomes
- Consistent Speech Clarity: Regardless of bandwidth constraints or room acoustics, audio remained crisp and intelligible—critical for medical content accuracy.
- Scalable & Simplified Operation: With centralised device control, teams no longer needed to visit each room to make adjustments.
- Flexible, Future-Ready Deployment: Compatible with a broad range of platforms—from modern VC tools to legacy phones—WebMD could evolve without changing their AV setup.
- Operational Efficiency: Standardising on ClearOne hardware and configuration reduced troubleshooting and support overhead.
Implementation & Support
AVD’s technical and logistics team would ideally mirror this approach by:
- Mapping Recording Requirements: Identifying environmental variations (like room acoustics and layout).
- Custom DOSing Hardware Packages: Pre-configured kits with wireless mics, CONVERGE DSPs, and cabling for seamless plug-and-go deployment.
- Training & Onboarding: Demonstrating centralised management and platform interoperability for AV teams.
- Ongoing Maintenance: Facilitating updates, firmware support, and service-level insights via remote diagnostics and audit features.
Conclusion
WebMD’s implementation of ClearOne AV compliance-ready solutions showcases the powerful synergy between professional audio clarity and operational simplicity. By combining wireless mic flexibility, DSP rigour, and centralised control, WebMD achieved broadcast-level speech quality in everyday environments. AVD can deliver similarly robust outcomes for clients in healthcare, education, corporate, and other regulated industries—minimising complexity while maximising consistency and impact.
